Frequently asked questions ! Fine Shaper

Q) How do I place an order?

A)
To place an order, simply follow these steps:

1. Browse our website at www.fineshaper.com and add your desired items to the basket by clicking the "Add to Basket" button. Select the quantity for each item. If you wish to purchase more items, continue browsing and add as many as you'd like.
2. Once you’ve selected all your items, go to the Inquiry Basket page and click Submit. This will send your order details to our email.
3. Upon receiving your order:
   We will calculate the shipping cost based on your preferred shipping method (By Air, By Sea, By Postal Service, or By Courier). A Proforma Invoice will be sent to you for confirmation.
   • Shipment options: Prepaid Freight (C&F) or Freight Collect (FOB) based on your instructions. If prepaid, freight charges will be added to the Proforma Invoice.

Q) How much is shipping and by what method is merchandise shipped?

A)
Shipping charges are calculated based on the total weight of the items in your order.

• By Sea: Arrival in 30-45 days
• By Air: Arrival in 10-15 days
• By Post Office: Arrival in 14-21 days
• By DHL/FEDEX: Arrival in 5-7 days

Q) Do you have a showroom where I can pick up my order?

A) No, we do not currently have a showroom. All orders are shipped directly to customers.

Q) How long does shipping take?

A)

• Stock items: Shipped within 10-15 days after receipt of confirmed orders and payment.
• Non-stock items: Shipped within 21-45 days.

Q) Is there a minimum order requirement?

A)No, we do not have a minimum order requirement. You can order as many or as few items as you wish.

Q) Are all currencies shown on the website?

A)We primarily use US Dollars (USD), but you can view prices in other currencies using the currency converter on the left-hand side of our website. We can also provide invoices in Euros or other international currencies upon request.

Q) Are volume discounts available?

A)Yes, we offer volume discounts based on the FOB value of the shipment:

• Orders between $10,000 and $20,000: 3% discount on all regular-priced items.

Q) What are your accepted payment terms?

A)For new clients, we require advance payment. After one year of successful business, we may offer credit terms or CAD terms.
All export shipments are invoiced in USD or Euros.

Accepted payment methods include:

• Bank Wire Transfer (SWIFT)
• Credit Cards

Q) Do you offer custom packaging?

A)Yes, we can provide custom packaging tailored to your requirements.

Q) Do you make custom items?

A)Yes, we can create custom products based on your specifications. Please contact us for further details.

Q) Do you stamp logos on products?

A)Yes, we can stamp or engrave your logo on our products as per your requirements, as discussed during the ordering process.

Q) Are samples available?

A)Yes, we can provide samples upon payment for the sample and shipping costs. If you have a courier account, we can use it to ship the samples.

Q) What should I do if any items are damaged during shipping?

A)If you receive damaged items, please immediately inform us with the item reference number and details of the damage. We will send you replacements free of charge along with your next shipment.

Q) Are refunds available for damaged items?

A)We do not offer refunds for damaged items. However, we will send you a replacement at no cost.

Q) Do you offer door-to-door shipping services?

A)Yes, we offer door-to-door shipping services for your convenience.