Frequently Asked Questions (FAQ)

Q) How do I place an order?

A) To place an order, simply browse our website at www.fineshaper.com and add your desired products to the Inquiry Basket. Specify the required quantity for each item and submit your inquiry through the website or contact us directly by email.

Upon receiving your inquiry, we will prepare a Proforma Invoice including product prices and shipping costs.

Shipping can be arranged as:

• Prepaid Freight (C&F) – Freight charges are included in the invoice.

• Freight Collect (FOB) – Freight charges are paid by the buyer according to their instructions.

Q) How much is shipping and by what method is merchandise shipped?

A) Shipping charges are calculated according to the total weight, dimensions, destination, and selected shipping method.

Available shipping methods include:

• Sea Freight: Approximately 30–45 days

• Air Freight: Approximately 10–15 days

• Postal Service: Approximately 14–21 days

• Courier Service (DHL, FedEx, UPS): Approximately 5–7 days

Actual transit times may vary depending on destination and customs clearance procedures.

Q) Do you have a showroom where I can pick up my order?

A) No. We currently do not operate a public showroom. All orders are shipped directly to customers worldwide.

Q) How long does production and shipping take?

A) Standard stock items are usually shipped within approximately 10–15 business days after payment confirmation.

Custom or non-stock items are usually shipped within approximately 21–45 business days depending on specifications and order quantity.

Q) Is there a minimum order requirement?

A) No. Fine Shaper does not require a minimum order quantity. Orders of all sizes are welcome.

Q) Which currencies do you accept?

A) Our prices are generally quoted in US Dollars (USD). However, invoices may also be issued in Euros or other major international currencies upon request.

Q) Are volume discounts available?

A) Yes. Volume discounts may be available depending on order value and product category.

Orders between USD 10,000 and USD 20,000 may qualify for a 3% discount on regular-priced items.

Please contact us for specific volume pricing.

Q) What payment methods do you accept?

A) For new customers, advance payment is required.

Long-term customers may be considered for alternative payment arrangements based on business history.

Accepted payment methods include:

• Bank Wire Transfer (SWIFT)

• Credit Cards

• Approved Digital Payment Methods

All export invoices are generally issued in USD or Euros.

Q) Do you offer custom packaging?

A) Yes. Custom packaging solutions are available according to customer requirements.

Q) Do you manufacture custom products?

A) Yes. Fine Shaper offers OEM manufacturing and custom production services according to customer drawings, specifications, samples, and branding requirements.

Q) Can you engrave or stamp our logo on products?

A) Yes. We provide logo engraving, stamping, and private labeling services according to customer requirements.

Q) Are samples available?

A) Yes. Samples can be supplied upon payment of sample and shipping charges.

If you have a DHL, FedEx, UPS, or other courier account, we can ship samples using your account.

Q) What should I do if products arrive damaged?

A) Please inspect your shipment upon arrival.

If any item is damaged during transportation, notify us promptly with the product reference number, photographs of the damage, and details of the issue.

Our team will review the claim and provide a suitable replacement or corrective solution.

Q) Do you offer refunds?

A) Refund requests are reviewed on a case-by-case basis.

Where a manufacturing defect or shipping damage is verified, Fine Shaper will work with the customer to provide a replacement, credit, or other appropriate solution.

Q) Do you offer door-to-door shipping services?

A) Yes. Door-to-door shipping services are available through courier and selected freight forwarding partners depending on the destination country.

Still Have Questions?

Please contact our team for assistance.

Website: www.fineshaper.com

Email:     info@fineshaper.com